FAQ

Monthly contracts generally require a stay of 30 days or longer. Conditions may vary by property and contract, so please contact us for details.

VESTA JAPAN generally offers monthly-contract properties of 30 days or longer. For stays under 30 days, please contact us with your desired property and dates.

Depending on upcoming bookings and availability, an extension may be possible. If you'd like to extend, please let us know as early as possible.

We also offer larger layouts suited to families or groups. The maximum number of occupants varies by property, so please check each property's details.

Yes. VESTA JAPAN properties come with furniture and major appliances. Please check each property page for detailed amenities.

Beds, tables, chairs, refrigerator, washing machine, microwave, and other essentials are provided. The exact equipment and items vary by property.

The availability and conditions of Wi-Fi vary by property. Please check each property page or contact us.

Pet policies vary by property. If you'd like to move in with a pet, please consult us before applying.

If you find a property you like, contact us via the inquiry form, WhatsApp, or LINE. We'll guide you on availability and next steps.

You may be asked to submit identity documents and more. Required documents vary by property and contract, and we'll guide you individually.

We also respond to inquiries from those living abroad. Please consult us with your move-in date and length of stay.

Yes. We support inquiries and guidance in English and explain the process as clearly as possible.

Depending on the contract, we accept bank transfer or Wise. Credit card payment is planned for the future. Please confirm available payment methods before applying.

The amount and due date are explained during the contract process. Please complete payment by the specified date.

Costs required at contract vary by property and length of stay. We'll explain the main fees and terms before you apply.

Guarantor and screening conditions vary by property and contract. Please contact us for details.

After we confirm the contract and payment, we'll guide you on key handover. The method may vary by property.

With furniture and major appliances provided, you can start living right after moving in.

Please check the key handover method, property rules, garbage disposal, and emergency contacts. We'll provide the necessary information before move-in.

Please contact the number we provide before move-in. We'll check the situation and guide you on the necessary response.